Written quotations are valid for seven days from date of issue.

A 30% deposit is payable upfront on all orders. The date of completion is an estimate and wherever possible any unexpected delays will be communicated. Narandas Jewellers reserve the right to adjust the costs indicated on the sales order. Deposits are non-refundable.

Shipping & Insurance

We use a hand-to-hand courier service for all deliveries. This means that all deliveries are direct from us, to you personally. Once we have received your order, one of our sales team will contact you to arrange a suitable delivery time. Our courier gives us a 'window' of times in which they can offer delivery. In order to offer this service with insurance, we can only deliver to a physical address where someone is present to sign for the delivery. If the courier is unable to deliver because the contact person is not present, this may delay the delivery by 24 (twenty-four) hours. All parcels are insured by us until such time as they are delivered. All purchases will be delivered with an original valuation certificate unless otherwise requested.

Product availability

Narandas Jewellers will make every effort to have your purchase delivered to you within 7 working days. You can expect to hear directly from one of our professional sales assistants within 24 (twenty-four) hours of placing your order. When possible, we will attempt to have deliveries made within 48 hours. We reserve the right to cancel an order that has already been approved, should there be a stock availability issue that we are unable to resolve. In this case you will receive notification of the cancellation and a full refund for your order. Refunds will only be made via EFT.

Use of this Websites

You may only use this site to browse the content and to make legitimate purchases. You may not use this site for any other purposes, including (but not limited to) the making of any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws. When you click to make a purchase with us, legal obligations arise. Your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms and conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

Use of this Websites

The contents of this site are provided 'as is' without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement. The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called 'Providers', assume no responsibility for errors or omissions in these contents. The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including without limitation data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

We reserve the right to:

  • 1. Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  • 2. Change these conditions from time to time, and your continued use of this Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using this website.
  • 3. We strive to continuously maintain the website. The site is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of this website or because of a failure, suspension or withdrawal of all or part of this website due to circumstances beyond our control.

Returns, refunds and exchanges

If you are not entirely satisfied with your purchase, please contact us within 24 (twenty-four) hours of receiving your order. You may only return the goods if we have supplied the incorrect product or if the item is damaged or faulty. If the item in question is damaged or faulty, we undertake to replace it on condition that we are contacted timeously and that the item is received within 5 (five) working days of your contacting us, along with all original packaging and receipts. If you need to return your purchase for either of the reasons cited above, please contact us as we will arrange for the courier service and necessary insurance. We cannot be held liable for parcels sent to us that have not been arranged through our courier service and via our offices. Returns may be liable for a 15% handling charge. If a replacement is not possible, we will refund the purchase price upon receipt of the returned products. You will be welcome to visit any of our branches within the first 14 (fourteen) days of receiving your order if you wish to exchange your purchase for something else.